Return Policy

Please review our complete return policy before placing your order.

Here at DAWK Shops we want our customers to shop with confidence. As long as the item is New, Unopened and Unused it is eligible for a return. Customers must obtain an RMA # (Return Merchandise Authorization) within 5 days of item receipt and we must receive the return shipment within 10 days from the date the RMA # was provided.

For items to be considered New, Unopened and Unused it must meet the following criteria: Still inside the manufacturer's original packaging, no evident damage on the product or external packaging, and no missing pieces.

Each return will be charged a 15% Restocking Fee. Original shipping/handling fees are non-refundable and the customer is responsible for all return shipping charges. Returned shipments must be properly packaged, insured and have a tracking number. DAWK Shops will not be held responsible for returns that are damaged or lost during return shipment. Upon receipt, the items will be inspected and refunds issued in the same manner as payment was made, please allow for 2-3 business days for processing.

An RMA # can be obtained simply by emailing us at: sales@dawkshops.com or by calling us at 626-898-5585. Please be sure to provide your name, order #, and reason for your return. Return shipments must be sent to:

DAWK Shops
411 E. Huntington Dr.
Suite 107-310
Arcadia, CA 91006

If you have any questions pertaining to our return policy or procedure, please do not hesitate to contact us.

Incorrect or Damaged Item Policy

Each order is carefully inspected prior to shipment. However, in the rare instance that you receive an incorrect (wrong item) or damaged item please contact us via phone or email within 5 days of item receipt for further assistance.

If the item arrives damaged, please hold onto the item and all packaging for the claims process. The shipping provider will likely need come out and inspect the shipment for any mishandling on their part. Buyers will then be responsible for shipping the complete contents back for replacement. Any return shipping charges will not be reimbursed.

If you receive an incorrect order, we will provide a Return Shipping Label for proper exchange. Since it is our error, DAWK Shops will gladly cover the shipping charges.

Warranty Service and Support

Our home electronics and small appliances are covered by the manufacturer's original warranty (if applicable). For assistance on how to use your product or if you are experiencing any technical issues, please contact the manufacturer immediately. In order to avoid denial of warranty coverage, be sure to fill out and submit the warranty card found inside the original packaging.